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All Boarderie packages are shipped overnight nationwide using FEDEX or UPS overnight shipping. Our custom boxes keep the product chilled at 40 degrees for 48 hours or more.

The delivery should arrive on your scheduled delivery date at the same time as your usual FEDEX or UPS drop off but we do not guarantee any specific time. Boarderie is not responsible for delays on the part of FEDEX or UPS and can not control delays due to weather (although we wish we could!). We will issue a refund if the package is delivered more than 24 hours after the scheduled delivery date (48 hours after it leaves our facility) with the exception of delays due to major weather events out of our, FEDEX or UPS's control.

If you choose to order close to a major holiday and your package is delayed due to weather events out of our control, we will not issue a refund.

If your package is damaged due to extreme weather conditions outside of our control and your package has left our facility, we will not issue a refund.

If you need the shipment for a specific occasion, make sure to have it arrive at least one day early to be safe. FEDEX or UPS can deliver as late as 11PM to some locations. Boards stay fresh for up to 7 days in the refrigerator.

Customers are responsible for ensuring that the delivery address is correct and that the package can be received at the specified delivery address. We do not issue refunds for product that was delivered on time and left in the box for an extended period of time after delivery.

Boarderie is not responsible for customers eating food that is out of temperature and has been sitting out. Our boards should arrive cold and should be served at room temperature. Do not consume your board if it does not arrive cold.

During major holidays, we may add a shipping surcharge for delivery on specific dates.

The majority of the items on our boards are gluten-free, but NOT ALL!

Our crackers, which are in their own boxes, contain gluten. We will do our best to substitute gluten free crackers upon request.  Please email us with your order number requesting for us to include Gluten Free crackers.  

Other than crackers, our Chocolate Prosecco Cordials (only on our large Arte boards) and Birthday Cake Cordials (only on Birthday Boards) are the only other items that contain gluten. These are separate from the rest of the food on the board (packaged separately and in their own bamboo boats), and you can remove them! Each board is shipped with nutritional information attached.

Our boards are shipped with FedEx Priority Overnight shipping in our custom shipping box and insulated liner designed to keep the board chilled in transit!  Each board arrives with reusable (or ecofriendly drain safe) Nordic Ice packs which keep the board at the proper temperature for up to 48 hours.

All boards are shipped via FedEx Priority Overnight and are delivered Tuesday-Saturday. For example, all orders placed by Monday at Midnight EST will be made fresh and shipped out on Tuesday for delivery on Wednesday. Please note there are certain pockets across the US that do not accept Saturday delivery. We will do our best to inform you ahead of time to reschedule your board. See full delivery schedule below: 

Monday Orders by 12AM: Wednesday Delivery

Tuesday Orders by 12AM: Thursday Delivery

Wednesday Orders by 12AM: Friday Delivery

Thursday Orders by 12AM: Saturday Delivery (or Tuesday if Saturday delivery is not available)

Friday-Sunday Orders by 12AM: Tuesday Delivery

Customers are responsible for ensuring all shipping information is accurate before submitting an order and verifying it in their order confirmation email. If you need to change the delivery address and your Boarderie has not yet shipped, please email info@boarderie.com with your order number and the correct address. One of our delightful customer service representatives will confirm when the change has been made.

To modify or cancel your order, please email info@boarderie.com with your order number and request. Requests must be made at least 24 hours before the scheduled shipping date. Changes or cancellations are not possible on the shipping day. We will make every effort to accommodate your request, provided your order has not yet shipped.One of our delightful customer service representatives will confirm the request has been issued

While we cannot remove nuts from our boards, please be assured that we take all necessary precautions to minimize any risk of cross-contamination. All nuts are individually bagged and placed in each tray in their own wrapper, ensuring that they do not come into direct contact with other pre-arranged foods. However, please note that our facility does handle nuts (excluding peanuts 🥜), and despite our best efforts, there is always a possibility of cross-contamination.

We source the highest quality cheeses and charcuterie from artisan producers around the world. Our boards feature cheeses, cured meats and accompaniments from Italy, France, England, Spain, Turkey, Canada, Croatia and the United States and more!

Boarderie boards are made with high quality acacia wood and can be saved and reused for repeat grazing! Do not submerge the board under water, run under a faucet or put in the dishwasher. Use a damp cloth to wipe.

Cheese and charcuterie is best served at room temperature! Remove your board from the fridge an hour before serving. Once ready-to-serve, remove your board from its shrink-wrapped packaging, pour the nuts from their individual bags in the spots where you find them, and enjoy!

You can! Send us an email at info@boarderie.com or give us a call at (561) 713-1790 with your order number and desired pick up date and time, and one of our delightful customer service representatives will confirm the request has been issued.

Unfortunately, we do not ship outside the US.....YET!  Please do check back with us in the future! 

We are excited to now ship to Alaska and Hawaii! You can place your order directly on our website. Afterwards, please contact us via info@boarderie.com with your order number so we can confirm the shipping location.