Drop us a line, anytime.

We are committed to creating a sustainable global future. We balance profit and purpose. We put our employees and customers first and grow our business to create a cycle of doing more good for the planet and society while we grow. By reviewing our practices, establishing better waste management initiatives, and evaluating our overall supply chains, we are able to take measurable steps to creating a greener future.

Boarderie ships using corrugated cardboard boxes made from 70% recycled materials which are 100% curbside recyclable. Our insulated liners are made from 100% recycled fiber material and are 100% curbside recyclable. Boarderie uses drain safe ice packs which can either be refrozen and reused or
cut open and poured down the kitchen sink while the plastic from the ice packs can be recycled as well. Our bamboo trays and cutlery kits are biodegradable and the Acacia wood boards are a reusable keepsake item. Our cardboard that we receive from vendor shipments is recycled.

All of our excess cheese and meat remainders from the production process are donated twice a week to The Lord’s Place and are repurposed in meals to feed the homeless. Boarderie donates over 300 pounds a week (over 15,600 pounds per year) which will feed 7,800 people this year.

We value our work and being a part of a team that feels like family. We want everyone to have this sense of purpose, that’s why we hire adults with developmental disabilities from The Arc of Palm Beach County. These team members earn the same wages as the rest of the team, and perform necessary tasks such as taping shipping boxes, loading trucks and sorting brochures. We believe everyone deserves the chance to feel part of something and know the sense of satisfaction and purpose that comes with productive work.

All Boarderie packages are shipped nationwide using FedEx Priority Overnight shipping. Our boards are shipped in custom boxes with insulated liners and ice packs to keep the product chilled in transit! Each board arrives with reusable (or ecofriendly drain safe) Nordic Ice packs which keep the board at the proper temperature for up to 48 hours.

Your delivery should arrive on your scheduled delivery date at the same time as your usual FedEx drop off.  We do NOT guarantee any specific time and FedEx does not guarantee any specific time. Boarderie is not responsible for delays on the part of FedEx and cannot control delays due to weather, local carrier mis-scans, natural disasters, mechanical error, strikes, terrorism safety control, or inaccurate shipping information (although we wish we could).

Boarderie does NOT require a signature for delivery. Please note that the decision to leave a package at an address is at the sole discretion of the individual delivery person and is therefore outside of our control. 

Be sure to keep Premium Package Protection on your order at checkout and we will ship out a fresh board or issue a 100% refund if your board is delayed more than 24 hours past the scheduled delivery date.

If you opt out of package protection and your package is delayed, damaged, or lost due to shipping carrier errors outside of our control, Boarderie will not guarantee a reship or refund.

If you need the shipment for a specific occasion, make sure to have it arrive at least one or 2 days early to be safe. FedEx can deliver as late as 11PM to some locations (usually around the holidays). Boards stay fresh for up to 7 days in the refrigerator if unopened. If you need to change your delivery date after ordering, please contact info@boarderie.com with your order number and correct delivery date and we can do this for you as long as your board has not shipped. One of our delightful customer service representatives will confirm when the change has been made.   

Customers are responsible for ensuring that the delivery address is correct and that the package can be received at the specified delivery address. We do not issue refunds for product that was delivered on time and left in the shipping box for an extended period of time after delivery. Although your Boarderie may be a surprise, we recommend that you check with your recipient to ensure they will be available to accept a perishable package on the delivery date. This is especially important during the holidays. 

Boarderie is not responsible for customers eating food that is out of temperature or that has been sitting out or not properly refrigerated. Our boards should arrive cool to the touch. Do not consume your board if it does not arrive cool to the touch. Please contact our customer service team immediately.  

All packages are shipped via FedEx therefore we cannot deliver to PO Boxes.  

During major holidays, we may add a surcharge for delivery on specific dates.

Our boards are shipped with FedEx Priority Overnight shipping in our custom shipping box and insulated liner designed to keep the board chilled in transit!  Each board arrives with reusable (or ecofriendly drain safe) Nordic Ice packs which keep the board at the proper temperature for up to 48 hours.

The majority of the items on our boards are gluten-free, but NOT ALL!

Our crackers, which are in their own boxes, contain gluten. We will do our best to substitute gluten free crackers upon request.  Please email us with your order number requesting for us to include Gluten Free crackers.  

Other than crackers, our Chocolate Prosecco Cordials (only on our large Arte boards) and Birthday Cake Cordials (only on Birthday Boards) are the only other items that contain gluten. These are separate from the rest of the food on the board (packaged separately and in their own bamboo boats), and you can remove them! Each board is shipped with nutritional information attached.

While we cannot remove nuts from our boards, please be assured that we take all necessary precautions to minimize any risk of cross-contamination. All nuts are individually bagged and placed in each tray in their own wrapper, ensuring that they do not come into direct contact with other pre-arranged foods. However, please note that our facility does handle nuts (excluding peanuts 🥜), and despite our best efforts, there is always a possibility of cross-contamination.

All boards are shipped via FedEx FedEx Priority Overnight and are delivered Tuesday-Saturday. For example, all orders placed by Monday at Midnight EST will be made fresh and shipped out on Tuesday for delivery on Wednesday. Please note there are certain pockets across the US that do not accept Saturday delivery. We will do our best to inform you ahead of time to reschedule your board. See full delivery schedule below: 

Monday Orders by 12AM: Wednesday Delivery

Tuesday Orders by 12AM: Thursday Delivery

Wednesday Orders by 12AM: Friday Delivery

Thursday Orders by 12AM: Saturday Delivery (or Tuesday if Saturday delivery is not available)

Friday-Sunday Orders by 12AM: Tuesday Delivery

Customers are responsible for ensuring all shipping information is accurate before submitting an order and verifying it in their order confirmation email. If you need to change the delivery address and your Boarderie has not yet shipped, please email info@boarderie.com with your order number and the correct address. One of our delightful customer service representatives will confirm when the change has been made.

Email us at info@boarderie.com with your order number and desired delivery date update. We will make this change as long as the order is not already shipped.

E-gifts and gift cards are valid for 1 year after the date they are purchased.

We source the highest quality cheeses and charcuterie from artisan producers around the world. Our boards feature cheeses, cured meats and accompaniments from Italy, France, England, Spain, Turkey, Canada, Croatia and the United States and more!

Boarderie boards are made with high quality acacia wood and can be saved and reused for repeat grazing! Do not submerge the board under water, run under a faucet or put in the dishwasher. Use a damp cloth to wipe.

Cheese and charcuterie is best served at room temperature! Remove your board from the fridge an hour before serving. Once ready-to-serve, remove your board from its shrink-wrapped packaging, pour the nuts from their individual bags in the spots where you find them, and enjoy!

You can! Send us an email at info@boarderie.com or give us a call at (561) 713-1790 with your order number and desired pick up date and time, and one of our delightful customer service representatives will confirm the request has been issued.

Unfortunately, we do not ship outside the US.....YET!  Please do check back with us in the future! 

We are excited to ship to Hawaii & Alaska! You can place your order directly on our website. Afterwards, please contact us via info@boarderie.com with your order number so we can confirm the shipping location.

To modify or cancel your order, please email info@boarderie.com with your order number and request. Requests must be made atleast 24 hours before the scheduled shipping date. Changes or cancellations are not possible on the shipping day. We will make every effort to accommodate your request, provided your order has not yet shipped.One of our delightful customer service representatives will confirm the request has been issued

All of our Cheese & Charcuterie meat boards do include pork, BUT we do have several AMAZING CHEESE ONLY boards that might work for you! CLICK HERE to see All Cheese Boards!

We have a no-return policy but may issue refunds on a case-by-case basis.

Upon receiving your order, please inspect it immediately. If you find any defects, damages, or incorrect items, contact us right away. Do not dispose of the product or its packaging until photos are taken!  Refund Requests must be filed within 24 hours of delivery to qualify for a replacement / refund / credit for future order.  Please email photos of the damage or issue to info@boarderie.com with your order number so we can evaluate the situation and resolve it promptly.

Any items received as gifts that qualify, can receive credit for a future Boarderie purchase.

When delivering a perishable package to hospitals and universities, it is best to contact the mail room for their rules, regulations and operating hours for receiving packages. FedEx typically delivers to the mailroom or receiving department at these locations. It is then the responsibility of this department to deliver the package to the correct recipient. This may cause delays as the mailroom or receiving department does not guarantee delivery within a given period.  Most mailrooms are only open Monday-Friday.  

If shipping to a hotel, we recommend informing the front desk / concierge that you are expecting a perishable package and request they refrigerate your board for you until you arrive.

If you are experiencing difficulties with our online ordering system, we recommend the following steps:

1. Check your internet connection to ensure it is stable and active.
2. Clear your browser's cache and cookies, which can sometimes cause issues during the checkout process.
3. Try using a different web browser or device to place your order.

If the problem persists or if you receive a message indicating that the item is out of stock after attempting to order, please contact our customer service at info@boarderie.com for further assistance or ordering over the phone. We apologize for any inconvenience this has caused you.

We have a no-return policy but may issue refunds for unusual circumstances on a case-by-case basis. Please refer to our FAQ for our refund policy related to shipping and delivery: https://boarderie.com/pages/contact