Sympathy Medium Cheese & Charcuterie Board

• Board ships with ice packs and arrives fully-assembled, chilled at 40 degrees, and ready-to-enjoy!
• Upon arrival, remove the board from its box and place it in the refrigerator.
• Do not remove the seal until you are ready-to-serve.
• Ice packs can be refrozen and reused.
• At least one hour before serving, remove your board from the refrigerator.
• Cheeses are best enjoyed at room temperature.
• Get Nutty! Pour your nuts from their biodegradable bag in the spot where you found them.
• For optimum enjoyment, please eat within 7-10 days.
• Once removed from its original seal, completely cover your board (or each individual tray) with parchment paper and wrap in plastic wrap to save for later.
• Keep in the refrigerator for up to 10 days.
• Jams and honey will last for up to 3 weeks in the refrigerator. 

All Boarderie packages are shipped nationwide using FedEx Priority Overnight Shipping. No need to be home when your board arrives, our boards are shipped in custom boxes with insulated liners and ice packs to keep the product chilled in transit and on your doorstep! Each box is shipped with reusable (drain safe ecofriendly) Nordic Ice packs, which keep the board at the proper temperature for up to 48 hours.

Your delivery should arrive on your scheduled delivery date at the same time as your usual FedEx drop off. Ahead of major holidays, your board may be shipped for arrival one day early due to avoid shipping delays. We do NOT guarantee any specific time and Fedex does not guarantee any specific time. Boarderie is not responsible for delays on the part of FedEx and cannot control delays due to weather, local carrier mis-scans, natural disasters, mechanical error, strikes, terrorism, safety control, or inaccurate shipping information (although we wish we could)!

Boarderie does NOT require a signature for delivery. Please note that the decision to leave a package at an address is at the sole discretion of the individual delivery person and is therefore outside of our control. 

Be sure to keep Premium Package Protection on your order at checkout and we will ship out a fresh board or issue a 100% refund if your board is delayed more than 24 hours past the scheduled delivery date.

If you opt out of package protection and your package is delayed, damaged or lost due to shipping carrier errors outside of our control, Boarderie will not guarantee a reship or refund.

If you need the shipment for a specific occasion, make sure to have it arrive at least one or two days early to be safe. FedEx can deliver as late as 11PM to some locations (usually around the holidays). Boards stay fresh for up to 7 days in the refrigerator unopened. If you need to change your delivery date after ordering, please contact info@boarderie.com with your order number and correct delivery date and we can do this for you as long as your board has not shipped.  One of our delightful customer service representatives will confirm when the change has been made.   

Customers are responsible for ensuring that the delivery address is correct and that the package can be received at the specified delivery address. We do not issue refunds for product that was delivered on time and left in the shipping box for an extended period of time after delivery. Although your Boarderie may be a surprise, we recommend that you check with your recipient to ensure they will be available to accept a perishable package on the delivery date. This is especially important during the holidays. 

Boarderie is not responsible for customers eating food that is out of temperature or that has been sitting out or not properly refrigerated. Our boards should arrive cool to the touch. Do not consume your board and contact our customer service team immediately if it does not arrive cool to the touch.

All packages are shipped via FedEx therefore we cannot deliver to PO Boxes. 

During major holidays, we may add a surcharge for delivery on specific dates.